Rochester Customer Detective Work

August 27th, 2010 by mcdonald3

One might say the most challenging part of being an automotive service technician at Dan McDonald Automotive in Rochester NY is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So it’s challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it’s not something obvious, it’s easy for the customer to focus on the fixing and not the diagnosing.

Let us introduce you to something we’ll call Customer Detective Work – that is helping your Rochester NY technician find clues to what’s wrong.

We start with the detective basics: What, Where and When. Play along with me. You come in to Dan McDonald Automotive and your car is making a funny sound.

  • Q: Where’s the sound?
  • A: Around the right front wheel.

  • Q: What kind of sound?
  • A: Kind of a clunk, clunk sound.

  • Q: When do you hear the sound?
  • A: When I turn and accelerate.

  • Q: Right and left? Forwards and back?…

Do you see where we’re going? You’re gathering additional information to help your Rochester NY technician know where to start. Based on your car and the tech’s experience, he’ll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says “making a funny noise”.

When you think you need to bring a vehicle in, make some notes about the problem. Rather than just saying “it’s leaking”, tell the tech the color of the fluid, and approximately where under the car you see the puddle.

Things like ‘the car is stalling or sputtering’ are often very hard to diagnose because they’re intermittent. They may not happen every time you drive and usually aren’t happening when you actually bring the car in. So, it is a big help for you to describe what’s happening in as much detail as possible.

Your Rochester NY technician at Dan McDonald Automotive will need to be able to duplicate the problem if possible so he needs to know details, like ‘it stalls after it’s been driven for about 20 minutes and I go over 50 miles an hour’.

If the tech can experience the problem personally, he’s better able to make a diagnosis and repair. And, then test to see if the repair solved the problem.

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Breathe Deep With Your Cabin Air Filter

August 19th, 2010 by mcdonald3

Bad air quality while you’re driving around Rochester is nothing to sneeze at. But seriously, more and more vehicles these days come equipped with a cabin air filter. Since they’re fairly new on the scene, a lot of folks don’t know about them yet.

These filters clean the air in the passenger compartment, or cabin, of your car or truck. They do the same job as the furnace filter you have at home. They can filter out particles as small as thee microns. By contrast, a grain of sand is about 200 microns.

So your cabin air filer can clean out dust, pollution, pollen and spores, to keep the air in your car nice and clean. And just like your furnace filter, they need to be replaced when they get dirty. Check your owner’s manual, but they typically need to be replaced at around twelve to fifteen thousand miles.

The filter is usually either under the hood or under the dashboard. Some are a little tricky to get to, so you’ll want to have your Rochester NY service center, Dan McDonald Automotive, take care of replacing them.

As we said, many people don’t realize they have a cabin air filter and go to their shop complaining about a funky smell in the ventilation system. It turned out to be a cabin air filter that was long overdue for replacement – really dirty and starting to smell. A quick replacement and they were on their way and smelling fine.

People who are allergy sensitive can really benefit from a cabin air filter, as it keeps allergens to a minimum. If you’re one of them, you’ll want to stay on top of your filter replacement schedule.

Of course if you do a lot of driving in dusty or polluted conditions, you’ll need to change your cabin air filter more often.

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Deciphering the Dan McDonald Automotive Menu Board

August 13th, 2010 by mcdonald3

Let’s talk about deciphering the auto service menu board. Rochester, NY service centers like Dan McDonald Automotive have a board that lists the routine services they provide. But some people don’t know what these services really are unless they ask. Let’s go down a typical list, in alphabetical order, starting with air conditioning service.

Feel free at any time to give Dan McDonald Automotive a call at 585-436-4353 to learn of the many services we offer, or stop by our Rochester, NY auto center at 1485 Buffalo Rd 14624.

First remember that all of these services are recommended by vehicle manufacturers. They set how often or at how many miles the service should be done.

Air conditioning service involves purging the old refrigerant and capturing it for proper disposal. Then fresh refrigerant is installed. The fresh refrigerant will lubricate the system and will also help it cool better.

Alignment. Service centers like Dan McDonald Automotive make sure all four wheels are lined up and track with each other. This reduces tire and suspension wear and improves safety and handling.

Battery service. Service centers like Dan McDonald Automotive inspect the battery for corrosion, leaks or damage. Test the battery’s ability to hold a charge. If the battery’s still strong, clean it up. If not, replace it.

Brake service. This could be two things. A brake inspection to see if the brakes are working well mechanically and to see if the pads are still safe. If not, replace the pads and make any repairs that might be in order.

The other thing is to evacuate the brake fluid, clean out the system and replace it with fresh fluid. This is important, but often over looked.

Cabin air filter. The cabin air filter is the filter that cleans the air that comes into the passenger compartment. It works like the filter on your furnace at home. It gets dirty and needs to be changed often.

Cooling system. This is the cooling system for your engine. Replace the old coolant with fresh to protect your radiator and other cooling system components from corrosion.

Differential service. Every vehicle has at least one differential. They don’t require service very often, so people don’t think of them much. The differential transfers power from the drive train to your wheels. Drain the old fluid and add fresh lubricant.

Engine air filter. This filters the air that’s burned in the engine. It also gets dirty and needs to be replaced often.

Fuel filter. This filter cleans the fuel before it gets to the engine. Like the other filters, it too gets clogged and needs to be replaced in order to maintain good flow.

Contact Dan McDonald Automotive, your Rochester, NY auto repair center, by calling us at 585-436-4353.

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Ethics of Automotive Repair in Rochester

August 6th, 2010 by mcdonald3

We’re going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Rochester automotive service and repair industry hasn’t been given a pass either.

Unfortunately, every profession in Rochester has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Rochester automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what’s recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we’ll have more trust in the recommendation. So communication is key. It’s like going to the doctor; If she’s using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Rochester service advisor too. He’s so familiar with all things automotive, he may forget you don’t know a PCV from an EGT.

If you don’t understand what your doctor’s talking about: ask some questions. If you don’t understand what your Rochester automotive advisor’s talking about: ask some questions.

Let’s go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, “Is this really necessary?” Well, here’s the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

  1. The part no longer performs its intended purpose
  2. The part does not meet a design specification
  3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at Dan McDonald Automotive says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn’t want to replace the rotor; Dan McDonald Automotive would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could’ve failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

  1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
  2. To address a customer need or request – like for better ride or increased performance
  3. To comply with maintenance recommended by the vehicle’s manufacturer
  4. Based on the technician’s informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

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What Is A Differential And Do You Have One?

July 28th, 2010 by mcdonald3

With front-wheel drive being so common these days in Rochester, NY, the differential is just taken care of during a transmission service, so most folks in Rochester, NY don’t even have to think about it. And rear-wheel drive differentials don’t need to be serviced for years, so it’s understandable that it’s not something on the top of mind for our Rochester customers. So it’s not uncommon for people to not know they have a differential let alone know that it needs service.

Call Dan McDonald Automotive at 585-436-4353 for information about differential service, or stop by our Rochester, NY auto center at 1485 Buffalo Rd 14624.

To better understand what a differential does, think about our local Rochester high school track. There are lanes marked off on the track. For the longer distance races, the starting lines are staggered. The starting lines for the outside lanes are ahead of the starting lines for the inside lanes. That’s to compensate for the longer length of the outside lanes. Staggering the starting lines means that each runner has the same distance to run.

The differential compensates for the difference in speeds between the inside wheel and the outside wheel in a turn, because they have to travel together through slightly different distances.

It’s a very important function. When you think of it, all the power to get a vehicle moving goes through the differential. Most cars in the Rochester, NY area weigh between three and six thousand pounds – trucks even more. The power from the engine goes through the transmission and then through the differential to the drive wheels.

That’s a lot of work and requires very heavy duty parts. And those parts need protection. The differential fluid lubricates the gears in the differential and keeps them cool.

The fluid eventually gets dirty and worn down. Some kinds of differentials require special additives that breakdown over time. So manufacturers recommend intervals for replacing your differential fluid.

Your Rochester, NY technician at Dan McDonald Automotive will drain the used fluid and check it out for metal bits, which could be a sign of excessive wear on the gears. Then he’ll replace the fluid and install the additives if necessary.

Your Dan McDonald Automotive service advisor can look up the manufacturer’s recommended service interval or you can check your owner’s manual. Give us a call at 585-436-4353 for more information about your differential service.

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The Fallacy of Cheap Tires

July 21st, 2010 by mcdonald3

Do you ever shop for shoes in one of our North Chili area shoe stores?
When buying a running shoe, is quality important?
Does durability matter as long as the shoes look fabulous?
Would you rather have one pair of long lasting shoes or two pair of lower quality shoes at the same price?

Is the warranty important when buying tires?

When you choose new tires in Rochester, what’s the most important factor for you?

Give us a call at Dan McDonald Automotive at 585-436-4353 for tire recommendations.

You know, buying tires in Rochester is a big deal. It’s a big ticket item so you know you’ll be spending a lot. You’re not only concerned about the price, but you want to know that it’ll be a long time before you need to buy new tires again.

And of course there’s the safety aspect as well. The tires do a lot of work – they carry the weight of the vehicle and you and your passengers. They need to be up to the task. You want to be sure they hold the road and provide good traction. If you carry heavy loads or tow a trailer, the tires need a high load rating to be up for the job.

As a tire professional, I think it’s important that people understand the effect of price on a tire’s performance and durability. When I was a kid, my dad had a saying. He said, “Pay twice as much and buy half as many”.

Dad applied that to a lot of things. He thought that one high quality suit would last longer and look better than two cheap suits. The saying really seems to hold true when it comes to shoes and boots, too.

I buy high-quality work shoes because I spend a lot of time on my feet. They’re more comfortable, have important safety features like steel toes and non-slip soles – and they last at least twice as long as cheap shoes. I feel I get very good value for my money.

I apply the same thinking to tires. The major tire brands that you’re familiar with are known as Tier 1 tires. These tires are well-engineered and very high quality. Comparable tires are usually in the same price range from brand to brand.

Stepping down in price you come to private label tires. Some large tire store chains carry tires with the chain’s own brand. It’s important to know that most private label tires are built by the same Tier 1 brands that you are familiar with – so they are a quality product. You can ask your tire professional who makes their private brand.

The lowest priced tires on the market are Tier 3 tires. These tend to be imported from China or South America. Since you get what you pay for, you can’t expect a Tier 3 tire to deliver the same performance and durability as the others.

So let’s say you need new tires. You’ve determined the features you need. So you have several options, including price options. Now, you’ve probably heard the term ‘it’s a 40 thousand mile tire’ or ‘it’s a 60 thousand mile tire’. Simply put, the manufacturer warrantees the tire for ‘X’ number of miles. If that’s important to you, look for the warranty.

What’s the difference in the tires with higher mileage warranties? It’s the rubber compounds and the amount of tread material. As you might expect, you’ll pay more for the longer-lasting tire.

Now the cheapest tires you can find won’t have a manufacturer’s mileage warranty or if it does, it’ll be relatively low. That brings us back to dad’s saying; if you buy the cheapest Tier 3 tire you can, you will likely go through two sets in the time it would take to wear out one set of good quality tires. And the good tires won’t cost twice as much, so you’ll end up paying more per mile driven with the cheap tires.

Hey, I realize that sometimes the budget will only allow for a Tier 3 tire. I make them available for my customers who need them because I would rather see them driving with safe, new tires than pushing their old tires beyond their safety limits. But I always counsel my customers to buy as much tire as they can afford, because it will be much less expensive in the long run.

Your tires are the only part of your vehicle that touch the road. You’re only as safe as your tires are well built.

Buy value – not price.

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Looking Down the Road – Headlamps

July 20th, 2010 by mcdonald3

If you’ve ever been driving around Rochester and had a headlamp go out, you’ve probably just wanted to replace the bad bulb. If your car uses halogen headlamps, they dim over time. So if you just put in one, they won’t have the same brightness which can be distracting and will affect your field of vision.

To have your headlights inspected, visit us at Dan McDonald Automotive. We’re at 1485 Buffalo Rd in Rochester, NY 14624. Or give us a call at 585-436-4353

Experts in Rochester recommend replacing your halogen headlamps every year. It’s easy to remember if you do it when daylight savings time changes in the fall. That way you’ll have bright headlamps for those long Rochester winter nights.

There are other types of headlamps in addition to halogen. There are the old standard bulbs that have been around for decades. These are OK, but you can usually upgrade to halogen. They cost a little more but you can’t believe the difference. If you do a lot of night driving you might want to use a premium halogen bulb that filters out the yellow hues and give a very white light that’s a lot like daylight.

You may have noticed those bluish headlights on luxury cars. They are high intensity discharge or, HID lamps. They really light up the road. You can upgrade to HID on some vehicles. These cost quite a bit, but they’ll last for the life of your car. If you want your Rochester friends to think you have HIDs, you can get halogens with a bluish tint – no one needs to know.

Seriously, though, night driving is all about reaction time – time to stop – time to get out of the way. You can’t react to what you can’t see. You need headlamps that’ll give you a good view down the road and good peripheral vision as well. And your headlights need to be aimed correctly so you can see and also, to keep your lights from shining off into on-coming traffic.

You may have seen older vehicles with headlights that are awfully dim and maybe even yellow. That’s because the plastic headlight lenses have gotten cloudy and yellowed with age. They can be replaced, but many Rochester service centers offer a service to restore the lens that’s a lot cheaper.

You can’t drive if you can’t see. AAA reports that nine out of ten vehicles have dirty or yellowed headlamps. So run the window squeegee over your headlights when you gas up to clear the dirt and bugs. Get your lenses restored if they need it and don’t forget to replace your standard or halogen bulbs every fall.

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Economics of Maintenance For Rochester Auto Owners

July 13th, 2010 by mcdonald3

Buying a new car in Rochester is always a big financial decision. The allure of that new car smell is powerful, to be sure. But what if your current car is still in good shape? How do you decide?

People in Rochester who’ve been used to driving a new car every three to five years may be having second thoughts in this economy. For many, the question is, how does the certainty of a new car payment stack up against uncertain repairs for a car that may be out of warranty?

For purposes of our discussion, let’s assume you live right here in Rochester and have a five year old vehicle. It’s now paid off. If you keep it, you fear that there’ll be some repairs over the next five years, but you really don’t know what to expect. For help we turned to Edmunds.com.

Edmunds.com has compiled maintenance and repair information for cars and trucks. With this data, they project likely service and repair costs for a particular make and model. They’re able to use manufacturer’s maintenance schedules and repair histories for the projections.

Of course, these projections can’t predict what will happen to your vehicle in Rochester, but they do give you information to use in your decision.

Let’s look at the numbers for a five year old Toyota Camry V-6. In this example, the combined maintenance and repairs for the five year period is $5,748. This works out to an average of $96 a month. The year-by-year averages range from a low of $49 a month to $124 a month.

So compare $96 a month with a new car payment. And it’s actually better news than that; you would still have maintenance expenses with a new car, so the repair element could be less than half that figure.

Here are numbers for some other five year old vehicles from around Rochester:

  • Ford Escape – $116 a month
  • Chevy Silverado – $131 a month
  • Jeep Grand Cherokee – $138 a month
  • Hyundai Accent – $85 a month.

Now, if your vehicle is older than five years, have a chat with your Rochester service advisor at Dan McDonald Automotive. We see hundreds of vehicles through our bays every month and we know your car. See if there’s any particular problem common with your vehicle that you might see over the next couple of years.

And of course, the best way to keep future repair costs down is to take care of all your scheduled maintenance. This is especially important in older vehicles that have had time to accumulate some deposits.

There are special motor oil formulations that help clean older engines and protect and recondition their seals and gaskets.

We hope this eliminates some of the unknowns in the decision to keep or trade.

Give us a call if you have any questions:
Dan McDonald Automotive
1485 Buffalo Rd
Rochester, NY 14624
585-436-4353

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Make Your Battery Last

June 30th, 2010 by mcdonald3

Today’s report from Dan McDonald Automotive is on car batteries, why they die and what we can do to lengthen their life. Most of us have had a dead battery at one time or another. In fact, it would be very unusual if you hadn’t. You may be surprised to learn that only 30 percent of Rochester vehicle batteries last for 48 months.

Now that’s an average. How long a battery lasts depends on many factors. You may not know that one of the biggest factors is the temperature where you live and drive around Rochester. You might suppose that cold weather was harder on batteries because it takes more power to crank a cold engine, but the opposite is actually true.

For more information on your battery, please visit us:
Dan McDonald Automotive
1485 Buffalo Rd
Rochester, NY 14624
585-436-4353

Batteries in very cold climates have a life expectancy of 51 months as opposed to 30 months in very warm climates. The reason is simple: batteries are chemically more active when they’re hot than when they’re cold.

A car battery will actually start to discharge on its own within 24 hours in hot weather. It takes several days in cold weather. When batteries are left too long in a state of partial discharge, the discharged portion of the battery plates actually, for the lack of a better word, ‘die’. Recharging the battery will not restore the dead part of the battery plate.

One of the big problems for the way most of us drive in the Rochester area, is that our batteries are often partially discharged. The biggest job the battery does is to start the car. It takes some time for the alternator to recharge the battery after starting. If you’re driving short distances, especially if there are several starts and stops, your battery may not fully recharge.

Another issue is that vehicles are coming equipped with more and more electricity hungry accessories like navigation systems, DVD players, CD and MP3 players, heated seats, heated steering wheels and so on. And we often plug in cell phones, computers and other gadgets. Combine that with short trips and it’s no wonder that our batteries are partially discharged.

Experts say we can extend our battery life by topping off the charge periodically using a good quality battery charger. You may’ve heard these chargers referred to as ‘trickle chargers’. They’re attached to the battery and plugged into a wall outlet to slowly bring the battery up to full charge.

Now there’s some science involved with how fast a battery should be recharged. If you buy a cheap manual charger, you’ll have to tend it. Frankly a learning curve on how to do it right and requires much attention. A computer controlled charger – or smart charger – monitors the process and determines the appropriate rate of charge. And it even stops charging when it’s fully charged. It costs more than the manual charger, but the automatic model is worth it.

The suggestion is to charge once a month in warm weather and once every three months in cold weather.

Another thing to avoid is deeply discharging your battery. Something like running the headlights and stereo with the engine turned off. That’ll take months off the battery life every time you do it.

Now, as we discussed, heat is hard on a battery. A dirty, greasy battery holds more heat. You can wipe off excess dirt with a paper towel or ask your service advisor at Dan McDonald Automotive to clean it for you. Dan McDonald Automotive can even test your battery and tell you if it’s time to replace it.

Batteries are fairly expensive, so taking a few steps to make them last longer is well worth it. Of course, the battery will eventually need to be replaced. Always make sure you get a new battery that meets the factory specifications for your vehicle. If you feel you need more battery capacity than what came with your vehicle, talk with your service advisor at Dan McDonald Automotive about appropriate upgrades.

If you have a dead battery, be careful to inspect it before you jump start it. If the case is bulging, cracked or leaking, do not jump start it. Damaged batteries can explode or catch fire. And deeply discharged batteries can freeze. Do not jump start a frozen battery.

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What Rochester Automotive Service Consumers Should Know

June 4th, 2010 by mcdonald3

There are some things North Chili consumers should know about Rochester automotive service and repair. First and foremost, Dan McDonald Automotive cares about you and your family’s safety. And we really appreciate your business. Dan McDonald Automotive in Rochester wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for Dan McDonald Automotive need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Rochester or North Greece driver may not realize the business and environmental regulations Dan McDonald Automotive must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a North Chili restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for Dan McDonald Automotive. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Rochester customers are happy to see them succeed as a NY automotive business.

Contact Dan McDonald Automotive to learn more about our extensive auto service training.
You can find us at:
1485 Buffalo Rd
Rochester, NY 14624
Or call us at 585-436-4353

Your Rochester service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your North Chili area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

Dan McDonald Automotive appreciates this great review of automotive service from AutoNetTV.

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